e-Learning:IT Performance Management

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In addition to get to know the main tasks of an IT controller/performance manager;
#budget planning,
#cost accounting and
#activity allocation,
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you also receive important information about quality control and success rating, control systems and controlling tools in IT.

Themen

- Introduction and foundations of IT performance management
- Cost and input management
- Service and output management
- Cross charging
- KPIs and scorecards
- Project management