Process Assessment Standard ISO/IEC 15504

ISO/IEC15504-Process Assessment Standard: A Reference Book, Second Edition provides the reader with guidance on the emerging ISO/IEC 15504 Process Assessment Standard. This is the first book dedicated to the standard. The standard goes beyond quality audits, to help you assess how well your organization performs. This book provides guidance for readers wishing to understand the power and benefits of a process approach and process assessment. It guides the reader through the various parts of the standard in an understandable and practical manner, grounded upon the people-process-product model. This Second Edition of the Reference Book represents an updated version of practical aspects of process assessments and includes new risk methods.