X-Automation of the Firm

This book is intended to encourage senior managers to see beyond the wreckage of the dot.com bubble to grasp the real business opportunities made possible by internet technology. Above all, the authors are trying to offer clarity about what can and cannot be done with currently available tools to create immediate and sustainable shareholder value.
X-Automation is a work in progress and not a silver bullet or managment fad. It is, however, a way to bring clarity to the confusion left by the e-commerce bubble and focus the firm on the key actions necessary for survival in the new wave of creative destruction that is upon us.
X-Automation provides a framework and action plan supported by the best of breed tools to allow firms to master the dynamics of market contracting across all key dimensions. It is a practical yet radical program of transformation. Practical because it starts with cost reduction events of immediate impact and little risk, which are essentially self-funding. Radical because the X-Automation roadmap is actually a fundamental organizational transformation process, a way of leveraging the creative destruction of the market.