Process-orientation in knowledge management

This paper highlights ideas and experiences of an approach to increase process awareness among employees. The documentation of business processes is used for integrating a process perspective in learning and training and in knowledge management activities. A front-end information system was developed to address the needs of e-learning and knowledge management and tested in three European insurance companies. Two further studies allowed a detailed analysis of knowledge exchange with process models. Graphical representation of processes proved to be valuable for introductory knowledge acquisition.